The sales processStep 18 of 20
Grow · Keep it compoundingYou

Maintain customer relationship

Stay in contact so the customer keeps paying and keeps thinking of you.

Your commission is recurring, so your attention has to be too. A short check-in every month or two keeps you first in mind when the owner hears someone complaining about their website.

What happens

  1. 1Check in on a schedule, not by accident
  2. 2Ask whether the website is bringing work
  3. 3Flag anything they should update for the season
  4. 4Notice payment issues early and help
  5. 5Log every interaction in the CRM

What to say

“Just checking in — is the website bringing you calls? Anything you'd like updated for the season?”

Tools that help

CRMFollow-up remindersCustomer portfolio

Avoid these

  • Only calling when you need something
  • Ignoring a failed payment
  • Letting a happy customer go unnoticed

You're done when

Every active customer has been contacted recently and the CRM shows it.

You owns this step

One customer at a time. Every week.

Follow the process and each sale adds $75 a month to your recurring commission run rate.

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