The sales processStep 13 of 20
Deliver · Build and launchCustomer

Customer completes onboarding

The owner submits the onboarding form with content, photos and preferences.

Onboarding is where the website gets its substance: services, photos, hours, forms, colours and anything they want featured. A short nudge from you here speeds the whole build up.

What happens

  1. 1Send the onboarding link
  2. 2Explain what to prepare: photos, services, hours
  3. 3Check in if it is not finished within a few days
  4. 4Answer content questions
  5. 5Confirm the submission reached the build team

What to say

“This form is where your website gets its content — services, photos and hours. Ten minutes here saves us a round of revisions.”

Tools that help

Customer onboardingFollow-up remindersCRM

Avoid these

  • Assuming it will fill itself in
  • Chasing content for weeks
  • Uploading photos on the owner's behalf without permission

You're done when

The onboarding form is submitted and the build has everything it needs.

Customer owns this step

One customer at a time. Every week.

Follow the process and each sale adds $75 a month to your recurring commission run rate.

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