The sales processStep 15 of 20
Deliver · Build and launchCustomer

Customer reviews website

The owner reviews the finished website before it goes live.

Owners spot things your team cannot: a phone number that changed, a service they no longer offer, a photo they hate. Guide the review so feedback is specific and comes back in one pass.

What happens

  1. 1Send the preview link with clear instructions
  2. 2Ask them to check it on a phone too
  3. 3Ask for all changes in one list
  4. 4Clarify anything vague before submitting
  5. 5Confirm what is approved

What to say

“Look through it and send me everything in one list — text, photos, prices. That way we fix it all in one pass instead of five.”

Tools that help

Production visibilityCRMCustomer onboarding

Avoid these

  • Accepting 'it's not right' with no detail
  • Letting the review drag for weeks
  • Sending changes one at a time

You're done when

The owner has reviewed the site and returned one consolidated list of changes.

Customer owns this step

One customer at a time. Every week.

Follow the process and each sale adds $75 a month to your recurring commission run rate.

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